Terms & Conditions
1. About Us
This site is operated by and the goods and services you purchase will be supplied by Pinnacle Voice ("we"). We are registered in England under company number 16370555 and with our registered address at 128, City Road, London, EC1V 2NX, You can contact us by email at support@pinnaclevoice.co.uk , by telephone on +44 (0)7477210157 write to us at Pinnacle Voice Address 128, City Road, London, EC1V 2NX
2. Your Personal Information
We are committed to protecting your privacy. Our Privacy Policy is incorporated into these Terms and Conditions and details how we handle your personal information. Please review it carefully.
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3. Contract Termination
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1. Order Placement: By clicking “Buy Now” to submit an order through this site, you are offering to purchase the selected goods subject to these Terms and Conditions.
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2. Order Acknowledgment: After you place an order, you will receive an automated email confirming receipt. This email acknowledges your order but does not constitute acceptance.
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3. Contract Formation: A legally binding contract is only formed when we send a separate email explicitly accepting your order. The contract is limited to the specific goods listed in our acceptance email.
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4. Order Verification: Carefully review the details in the order confirmation email for accuracy. Contact our Customer Services at email support@pinnaclevoice.co.uk immediately if any information is incorrect or unsatisfactory.
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5. Language: The governing language of the contract is English.
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6. Contract Storage: We will retain a copy of the contract and will provide you with your order details and a copy of these Terms and Conditions via email.
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7. Terms Accessibility: These Terms and Conditions are accessible at all times on our website.
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8. Order History: Details regarding your recent orders can be found by logging into your customer account.
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Price & Delivery Costs
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1. Pricing Accuracy: We strive to ensure the accuracy of all prices displayed on our site.
2. Pricing Changes: Prices are subject to change without notice. The price in effect at the time you submit your order will be the price applicable to your purchase.
3. Price Discrepancies:
- If the correct price is lower than our stated price, you will be charged the lower amount upon dispatch.
- If the correct price is higher than the stated price, we reserve the right to reject your order. We will notify you of the rejection and provide you with the correct price for the goods.
4. VAT: (Not applicable).
5. Delivery Costs: Delivery costs are available for review here. Delivery costs will be provided to you before order submission and will be confirmed in your order confirmation email.
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4. Obtainability & Delivery
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1. Availability: Product availability as displayed on this site is subject to change without notice. We do not guarantee the continuous availability of all products. All orders are subject to product availability at all times.
2. Delivery Address: We will deliver the goods to the delivery address you provide at the time of your order.
3. Delivery Timing: Delivery will be made according to the information on the product pages after your order is accepted.
4. Delivery Issues: We are not liable for delays caused by your failure to accept delivery. It is your responsibility to arrange for collection or redelivery of products if you were unavailable to accept the original delivery.
Payment
Payment for goods must be made according to the procedures outlined on the “Payment” information page of this website.
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5. Right to Cancel
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1. Cancellation Period: You have the right to cancel your purchase without providing a reason within 14 calendar days from the day after you receive the goods. This is your “cooling off period.”
2. Cancellation Notice: To exercise your right to cancel, you must inform us of your decision in writing or via another durable medium to our contact address.
- If you cancel, you must return the goods to our contact address at your own cost (unless they were delivered in error or are defective).
- Goods must be kept in good condition until returned. If you fail to return them, we may charge you for recovery costs.
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6. Refunds Policy
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- Refunds will be processed within 30 days of cancellation notice during the cooling-off period.
- We refund the full price, including delivery costs, but you cover return shipping.
- For defective or incorrect items, we offer a full refund, repair, or replacement at no cost.
Cancellation by Us
- We may cancel orders due to stock issues, delivery restrictions, or pricing errors. If canceled, refunds will be issued within 30 days.
Events Beyond Our Control
- Delays due to events like strikes or natural disasters are not our responsibility.
Invalidity
- If any term is unenforceable, other terms remain valid.
7. Law & Jurisdiction
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Governed by English law; We will communicate with you in English and English Law will apply unless we agree otherwise with you. Nothing in the conditions will reduce or affect your statutory rights; for further information about your statutory rights contacts the Citizens Advice Bureau: adviceguide.org.uk
8. Notices
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- Notices to us must be sent via the specified contact methods. Notices to you will be sent via email or post and deemed served within specified timelines